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Help

Help Desk You can find answers to most Frequently-Asked Questions (FAQs) below. If you don't find your answers here, you can: Contact Us by email, or Call Customer Service at 800-361-2975 (Monday – Friday, 7:30 am – 4 pm Pacific time)
Placing an Order Can I order products over the phone? Do you ship internationally? What are your domestic shipping rates? How will I know what taxes will be applied to my order? What are your Canada shipping rates? Are Canadian orders assessed customs duties? Do you ship to Post Office boxes? How do you ship to Hawaii and Alaska? How do I add items to my shopping cart? How do I check out? What payment methods do you offer? Do you accept the Chevron credit card? My credit card will not work. What should I do? Do you store credit cards? Trouble Placing an Order Pressing "Check Out" leads to an error page. I can't get to the Taylor Taxi page. My Chevron credit card number does not work on the Taylor Taxi page. Using your account How do I update my profile information? I forgot my password. I can't log in. Using your wish list What is a wish list? How do I create a wish list? Who can use a wish list? How do I move things from a wish list to a shopping cart? Do I need to register to make and send a wish list? How do I send a wish list? Do you store the email addresses I send my wish list to?		My Order I received the wrong item(s). What should I do? I received a damaged good. What should I do? When will my order arrive? How do I track my order while in shipment? Can I cancel an order? How do I dispute a charge? When will I get my refund? Returns What is your return policy? When will my refund arrive? How do I return a product? Specific Products Do you sell the Hope, Faith and Cherish cars? Will you sell Retired cars again? Do you sell Merchandise? What cars have been retired and what does that mean? When will the out of stock cars be back in stock? General Can I be notified of new products being offered? What is your privacy policy? What is your telephone number? I would like to talk to a customer service representative. What is your security policy? How do I find what I am looking for? Still Have Questions? Contact Customer Service